Privacy Policy

1. Introduction

Watsons Flowers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, https://www.watsonsflowers.co.uk (the "Website"). By using our Website, you agree to the terms outlined in this policy.

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2. Information We Collect

When you interact with our Website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and delivery addresses, payment details (processed securely by third-party payment providers), and any other information you voluntarily provide.

• Automatically Collected Information: IP address, browser type, device details, referring website, and how you interact with our Website (via cookies and tracking tools).

• Order and Transaction Data: Information related to purchases made on our Website.

• Communication Data: Information provided through contact forms, email inquiries, or customer service interactions.

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3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders placed through our Website.

• To communicate with you about your order, promotions, and updates (where you have given consent).

• To improve our Website based on user interactions and feedback.

• To ensure security and prevent fraud or other illegal activities.

• To comply with legal obligations and enforce our terms of service.

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4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

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5. Sharing Your Information with Third Parties

We do not sell or rent your personal data. However, we may share your information with:

• Payment processors (e.g., Stripe, PayPal) to process transactions securely.

• Delivery partners to fulfill orders.

• Service providers that help with website hosting, analytics, and marketing.

• Legal authorities if required by law or for fraud prevention.

We ensure that any third-party service providers we use comply with privacy regulations and safeguard your information.

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6. Your Data Protection Rights

Depending on your location, you may have the following rights under data protection laws:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update inaccurate or incomplete data.

• Deletion: Request that we delete your personal data (subject to legal obligations).

• Objection: Object to processing based on legitimate interests.

• Data Portability: Request transfer of your personal data to another provider.

• Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at watsonsflowers@btconnect.com.

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7. Data Security

We take security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission or storage system is 100% secure.

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8. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

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9. Children’s Privacy

Our Website is not intended for children under 16, and we do not knowingly collect personal data from minors.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.

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11. Contact Information

For any privacy-related inquiries, please contact us:

Watsons Flowers
Address: 24 Main Street, Ballynahinch, County Down, Northern Ireland, BT24 8DN
Email: watsonsflowers@btconnect.com
Phone: 02897561444