Terms & Conditions

1. Introduction

Welcome to Watsons Flowers. These Terms and Conditions ("Terms") govern your use of our website https://www.watsonsflowers.co.uk (the "Website") and any purchases made through it. By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please do not use our Website.

​

2. Website Use

• You must be at least 18 years old to make a purchase or have permission from a legal guardian.

• You agree not to use our Website for any unlawful purpose.

• We reserve the right to modify, suspend, or discontinue any part of the Website at any time.

​

3. Orders and Payments

• By placing an order, you confirm that all details provided are accurate.

• All prices on the Website are in GBP (£) and include VAT where applicable.

• Payments must be made via our secure payment processors (e.g., PayPal, Stripe).

• Orders are only confirmed once full payment is received.

• We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

​

4. Delivery and Collection

• Delivery areas, charges, and estimated times are displayed at checkout.

• We aim to deliver on the requested date but cannot guarantee exact times.

• If no one is available to receive the delivery, we may leave it in a safe place or with a neighbor where possible.

• If collection is chosen, you must bring proof of purchase when picking up your order.

​

5. Cancellations and Refunds

• Orders can be canceled up to 24 hours before the scheduled delivery for a full refund.

• Due to the perishable nature of flowers, refunds or replacements are only offered if the product is damaged or incorrect upon arrival.

• If you are unhappy with your order, please contact us within 24 hours of delivery.

​

6. Product Availability and Substitutions

• Flowers are seasonal, and availability may vary.

• If a specific flower is unavailable, we will substitute it with a similar flower of equal or greater value.

• We strive to match product images as closely as possible but cannot guarantee exact likeness due to natural variations.

​

7. Gift Messages

• Customers may include personal messages with their orders.

• We reserve the right to reject or edit messages that contain inappropriate or offensive content.

​

8. Liability and Disclaimer

• Watsons Flowers is not responsible for any indirect, incidental, or consequential damages resulting from the use of our Website or products.

• We are not liable for delays caused by unforeseen circumstances (e.g., extreme weather, strikes, or third-party courier issues).

• Product care instructions are provided, and failure to follow them may affect the longevity of flowers. We are not responsible for deterioration due to improper care.

​

9. Intellectual Property

• All content on this Website, including text, images, logos, and designs, is the property of Watsons Flowers and may not be copied or used without permission.

​

10. Privacy Policy

• By using our Website, you consent to our collection and use of personal data as outlined in our Privacy Policy.

​

11. Changes to Terms and Conditions

• We may update these Terms at any time. Continued use of our Website after changes are posted constitutes acceptance of the revised Terms.

​

12. Governing Law and Disputes

• These Terms are governed by the laws of Northern Ireland.

• Any disputes arising from these Terms or your use of the Website shall be resolved in the courts of Northern Ireland.

​

13. Contact Information

If you have any questions regarding these Terms, please contact us:

Watsons Flowers
Address: 24 Main Street, Ballynahinch, County Down, Northern Ireland, BT24 8DN
Email: watsonsflowers@btconnect.com
Phone: 02897561444